Frequently Asked Questions
Everything you need to know about your GUESS shopping experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can also track your package by logging into your account and visiting the 'Order History' section.
What is the return policy for GUESS items?
We accept returns of unworn, unwashed, or defective merchandise within 30 days of the original shipment date. Items must have all original tags attached to be eligible for a refund.
Does GUESS offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your destination.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' link. We recommend comparing your body measurements to our charts to ensure the perfect fit for apparel, footwear, and accessories.
Are GUESS products covered by a warranty?
Our handbags and small leather goods carry a one-year limited warranty against manufacturing defects. For watches and jewelry, please refer to the specific warranty documentation included in your packaging.